Application of Quality Function Deployment (QFD) to improve reference services quality in the Alzahra University Central Library
Objective: To investigate the application of quality function deployment (QFD) in the Central Library reference service quality science.Methodology / Approach: This study was a descriptive survey research and application. Research instrument, libqual questionnaire and interview. The three-stage QFD...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2015-09-01
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| Series: | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_58106_346f6b3df545a2e3f36b138825959bb0.pdf |