APPLICATION OF THE CSI METHOD TO TEST CONSUMER SATISFACTION: A CASE STUDY OF PETROL STATIONS
Conducting research on the quality of service and customer satisfaction is currently necessary for the proper and effective functioning of any organization. One of the organizations that have changed in recent years is petrol stations. In this paper, the Customer Satisfaction Index (CSI) is used to...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2022-09-01
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| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
| Subjects: | |
| Online Access: | https://sjsutst.polsl.pl/archives/2022/vol116/113_SJSUTST116_2022_Dudziak_Stoma_Zajac.pdf |