KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM
Key Performance Indicators (KPIs) are often used in business of various sizes and industries to assess operational efficiency and evaluate process effectiveness. A universal model for implementing and utilizing KPIs has been elaborated in the company, and its functionality has been verified in a sel...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2024-06-01
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Series: | International Journal for Quality Research |
Subjects: | |
Online Access: | http://ijqr.net/journal/v18-n2/10.pdf |