KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM

Key Performance Indicators (KPIs) are often used in business of various sizes and industries to assess operational efficiency and evaluate process effectiveness. A universal model for implementing and utilizing KPIs has been elaborated in the company, and its functionality has been verified in a sel...

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Bibliographic Details
Main Authors: Urszula Balon, Joanna M. Dziadkowiec, Magdalena Niewczas Dobrowolska
Format: Article
Language:English
Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2024-06-01
Series:International Journal for Quality Research
Subjects:
Online Access:http://ijqr.net/journal/v18-n2/10.pdf