Intermediary's Elicitation and Patron's Retrieval Satisfaction

An elicitation is a verbal request for information reflecting one's interests, concerns or perplexities in conversation. Elicitation behavior in studies of information retrieval interaction is, in fact, the micro-level of information-seeking behavior in which the user and the intermediary excha...

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Bibliographic Details
Main Authors: Mei-Mei Wu, Hsing-Jung Chiang, Ying-Hsang Liu
Format: Article
Language:English
Published: National Taiwan University 2003-12-01
Series:Journal of Library and Information Studies
Subjects:
Online Access:https://jlis.lis.ntu.edu.tw/files/journal/j20-1.pdf