The Efficiency of e-Services in Mexico: a Multidimensional Perspective – Federal Driver's License Digitization Case Study
[Purpose] The purpose of this study is to determine the benefits of e-services, both for a government agency and for citizens in terms of efficiency, derived from the digitalization of one of its processes. [Methodology/Approach/Design] A case study is presented of a project developed and implement...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universidade de Brasília
2022-05-01
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| Series: | Revista de Direito, Estado e Telecomunicações |
| Subjects: | |
| Online Access: | https://periodicos.unb.br/index.php/RDET/article/view/38876/33257 |