Examining the Mediating Effect of Customer Experience on the Emotions–Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector

Examining the Mediating Effect of Customer Experience on the Emotions–Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector

The aim of this research is to examine the influence of customer experience on the customers’ emotions–customers’ behavioral intentions relationship. Moreover, this study seeks to obtain data that will help to address this research gap in the passenger transportation industry. A large-scale survey o...

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Bibliographic Details
Main Author: Anastasia Gerou
Format: Article
Language:English
Published: MDPI AG 2022-10-01
Series:Behavioral Sciences
Subjects:
customer experience
behavioral intentions
emotions
services marketing
transportation marketing
customer journey
Online Access:https://www.mdpi.com/2076-328X/12/11/419

Internet

https://www.mdpi.com/2076-328X/12/11/419

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