Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
Patient Family Advisors (PFAs) are integral partners in quality improvement processes at Children’s Mercy Kansas City. Mimicking Joint Commission patient tracers, the Family Experience Tracer program was created to gather perspectives from end users of care and provide valuable insights regarding th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2018-07-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol5/iss2/13 |