New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry
Growing levels of regulation force financial institutions to change their business models toward lower risk levels, higher capital adequacy, service quality, and more stable revenue pools. In parallel with the regulatory changes, the banks are subject to pressure from accelerated technology developm...
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| Format: | Article |
| Language: | English |
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Sciendo
2016-01-01
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| Series: | Foundations of Management |
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| Online Access: | https://doi.org/10.1515/fman-2016-0006 |