A Study of Readers' Negative Emotions in University Libraries
Readers' evaluation of library service depends much on their emotional feelings towards library usage, in particular negative ones. The current study investigates the causes and categories of readers' negative feelings in library usage. Thirty-two readers were interviewed for their experie...
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| Format: | Article |
| Language: | English |
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National Taiwan University
2011-06-01
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| Series: | Journal of Library and Information Studies |
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| Online Access: | https://jlis.lis.ntu.edu.tw/files/journal/j32-4.pdf |