Identifying memorable hotel experiences: analysis of TripAdvisor reviews
This article aims to (1) identify guests’ memorable experiences based on reviews posted on TripAdvisor, (2) identify the differences in memorable experiences due to hotel location, evaluation on TripAdvisor and consumer sentiment. The study used quantitative methods: text mining, topic modelling, an...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2023-04-01
|
| Series: | Miscellanea Geographica: Regional Studies on Development |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/mgrsd-2023-0006 |