Assessment Methodology for Customer and Employee Satisfaction with Digital Technologies and Bank Services
A methodology for assessing customer and employee satisfaction with digital technologies and bank services is proposed. The methodology includes indicators and evaluation criteria, questionnaires for surveying clients and bank employees. Formulas for calculating key indicators based on data obtained...
| Main Authors: | , |
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| Format: | Article |
| Language: | Russian |
| Published: |
Ministry of Education of the Republic of Belarus, Establishment The Main Information and Analytical Center
2024-09-01
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| Series: | Цифровая трансформация |
| Subjects: | |
| Online Access: | https://dt.bsuir.by/jour/article/view/863 |