The problem of homogeneity of rail passenger delay compensation scheme rules in Great Britain: impacts on passenger engagement and operator revenues

The problem of homogeneity of rail passenger delay compensation scheme rules in Great Britain: impacts on passenger engagement and operator revenues

Abstract Background A rail passenger delay compensation scheme aiming at improving attractiveness of rail services and providing minimum customer service standards for delayed passengers operates in the European Union and Great Britain. British rail passengers are eligible to claim 50% of fare for d...

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Bibliographic Details
Main Authors: Kacper Rossa, Andrew S. J. Smith, Richard P. Batley, Phillip Hudson
Format: Article
Language:English
Published: SpringerOpen 2024-02-01
Series:European Transport Research Review
Subjects:
Public transport
Rail economics
Rail delays
Rail passenger compensation scheme
Delay repay
Online Access:https://doi.org/10.1186/s12544-023-00618-w

Internet

https://doi.org/10.1186/s12544-023-00618-w

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