Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review
There is widespread consensus that the volatility, uncertainty, complexity, and ambiguity (VUCA) environment has contributed to the subpar quality of public sector service delivery in South Africa. Hence, the aim of this paper is to ascertain how the South African government can enhance service deli...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Peoples’ Friendship University of Russia (RUDN University)
2022-12-01
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| Series: | RUDN Journal of Public Administration |
| Subjects: | |
| Online Access: | https://journals.rudn.ru/public-administration/article/viewFile/33128/21565 |
| _version_ | 1828068174180909056 |
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| author | Lance Barbier Robertson K. Tengeh |
| author_facet | Lance Barbier Robertson K. Tengeh |
| author_sort | Lance Barbier |
| collection | DOAJ |
| description | There is widespread consensus that the volatility, uncertainty, complexity, and ambiguity (VUCA) environment has contributed to the subpar quality of public sector service delivery in South Africa. Hence, the aim of this paper is to ascertain how the South African government can enhance service delivery in a VUCA world. This article presents a comprehensive study of a number of secondary literature sources. The author makes an effort to draw attention to knowledge gaps that might serve as the foundation for more research in the future. The main finding is that for the South African government to provide good service in a VUCA environment, its employees must be proficient in Results-Based Monitoring and Evaluation, Strategic Planning, Programme and Project Management Methodology, and Change Management Methodology. There is a severe lack of empirical study on the delivery of public sector services in an environment characterized by VUCA. As a result, there is a need for more research on this topic. Specifically, in order to establish the effect that the VUCA environment has on the governments of emerging nations. The research will be beneficial to the governments of developing countries, notably South Africa, as well as to those who work in the field of public administration. |
| first_indexed | 2024-04-10T23:57:42Z |
| format | Article |
| id | doaj.art-497d807adefd43ecb222f74699387dee |
| institution | Directory Open Access Journal |
| issn | 2312-8313 2411-1228 |
| language | English |
| last_indexed | 2024-04-10T23:57:42Z |
| publishDate | 2022-12-01 |
| publisher | Peoples’ Friendship University of Russia (RUDN University) |
| record_format | Article |
| series | RUDN Journal of Public Administration |
| spelling | doaj.art-497d807adefd43ecb222f74699387dee2023-01-10T10:06:30ZengPeoples’ Friendship University of Russia (RUDN University)RUDN Journal of Public Administration2312-83132411-12282022-12-019441843710.22363/2312-8313-2022-9-4-418-43721122Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature ReviewLance Barbier0https://orcid.org/0000-0001-9275-4704Robertson K. Tengeh1https://orcid.org/0000-0003-2485-0205Cape Peninsula University of TechnologyCape Peninsula University of TechnologyThere is widespread consensus that the volatility, uncertainty, complexity, and ambiguity (VUCA) environment has contributed to the subpar quality of public sector service delivery in South Africa. Hence, the aim of this paper is to ascertain how the South African government can enhance service delivery in a VUCA world. This article presents a comprehensive study of a number of secondary literature sources. The author makes an effort to draw attention to knowledge gaps that might serve as the foundation for more research in the future. The main finding is that for the South African government to provide good service in a VUCA environment, its employees must be proficient in Results-Based Monitoring and Evaluation, Strategic Planning, Programme and Project Management Methodology, and Change Management Methodology. There is a severe lack of empirical study on the delivery of public sector services in an environment characterized by VUCA. As a result, there is a need for more research on this topic. Specifically, in order to establish the effect that the VUCA environment has on the governments of emerging nations. The research will be beneficial to the governments of developing countries, notably South Africa, as well as to those who work in the field of public administration.https://journals.rudn.ru/public-administration/article/viewFile/33128/21565governmentsouth africapublic sector service deliveryvuca |
| spellingShingle | Lance Barbier Robertson K. Tengeh Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review RUDN Journal of Public Administration government south africa public sector service delivery vuca |
| title | Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review |
| title_full | Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review |
| title_fullStr | Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review |
| title_full_unstemmed | Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review |
| title_short | Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review |
| title_sort | enhancing public service delivery in a vuca environment in south africa a literature review |
| topic | government south africa public sector service delivery vuca |
| url | https://journals.rudn.ru/public-administration/article/viewFile/33128/21565 |
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