Customer Satisfaction Analysis of Online Taxi Mobile Apps
Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis. Substantial research has addressed customer satisfaction factors in online taxi services, but none of them investigated the satisfa...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2019-04-01
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| Series: | Journal of Information Systems Engineering and Business Intelligence |
| Subjects: | |
| Online Access: | https://e-journal.unair.ac.id/JISEBI/article/view/12054 |