The use of citizen’s charts on Local Administration: the case of the City Hall of Torrent. / El uso de las cartas de servicio en la administración local: el caso del Ayuntamiento de Torrent
Public Administrations have suffered a sort of changes based in changing context and uncertainty. So, traditional Weberian bureaucracy has been adapting itself, embracing new values and tools. In this way, the City Hall of Torrent has developed the strategy called Torrent INNOVA. It was framed insid...
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| Format: | Article |
| Language: | deu |
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Asociacion Castellano-Manchega de Sociologia (ACMS)
2016-10-01
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| Series: | Barataria |
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| Online Access: | https://revistabarataria.es/web/index.php/rb/article/view/299/292 |
| Summary: | Public Administrations have suffered a sort of changes based in changing context and uncertainty. So, traditional Weberian bureaucracy has been adapting itself, embracing new values and tools. In this way, the City Hall of Torrent has developed the strategy called Torrent INNOVA. It was framed inside a quality management system named EVAM framework. Thereby, citizen’s charts are an important instrument in order to manage local context and apply new public administrative innovations. |
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| ISSN: | 1575-0825 2172-3184 |