An Approach for Discovering Urban Transport Service Problem Based on Hotline
This paper presents a methodology for actively discovering knowledge in transport hotline databases by analyzing complaints reported by citizens, aiming to assist transportation management departments in planning actions to investigate and improve service quality. The proposed model uses text mining...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Hindawi-Wiley
2023-01-01
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| Series: | Journal of Advanced Transportation |
| Online Access: | http://dx.doi.org/10.1155/2023/5667360 |