Are call centers sweatshops?
A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to have a high degree of autonomy as interfaces for...
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| Format: | Article |
| Language: | English |
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Global Business Research Center
2018-09-01
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| Series: | Annals of Business Administrative Science |
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| Online Access: | https://www.jstage.jst.go.jp/article/abas/17/5/17_0180830a/_pdf/-char/en |