ANALISIS PENGARUH DIMENSI KUALITAS LAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH TABUNGAN PRESMA PADA PD BANK PERKREDITAN RAKYAT BLORA (Studi Kasus Pada PD Bank Perkreditan Rakyat Blora)
This study aims to determine the quality factors of Customer Service consists of tangible, reliability, responsiveness, assurance, and empathy toward customer satisfaction PD Bank Perkreditan Rakyat Blora The population are all customers from Tabungan Prema, they are 100 respondent. Testing method o...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang
2019-10-01
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| Series: | Keunis |
| Subjects: | |
| Online Access: | https://jurnal.polines.ac.id/index.php/keunis/article/view/1584 |