The Bright Side of Stressed Frontline Employees in Service Recovery: The Combination Causes of Organizational Empowerment and Self-Regulation Processes

The Bright Side of Stressed Frontline Employees in Service Recovery: The Combination Causes of Organizational Empowerment and Self-Regulation Processes

Mo Zhang Economics and Management School, Shanghai Maritime University, Shanghai, People’s Republic of ChinaCorrespondence: Mo Zhang No.1550 Haigang Avenue, Pudong District, Shanghai 201902, People’s Republic of ChinaTel +86 18616808226Fax +86 21 38282425Email mozhang@shmtu.edu.c...

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Bibliographic Details
Main Author: Zhang M
Format: Article
Language:English
Published: Dove Medical Press 2019-11-01
Series:Psychology Research and Behavior Management
Subjects:
service recovery
self-regulation theory
frontline employee
empowerment
service recovery performance
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Online Access:https://www.dovepress.com/the-bright-side-of-stressed-frontline-employees-in-service-recovery-th-peer-reviewed-article-PRBM

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https://www.dovepress.com/the-bright-side-of-stressed-frontline-employees-in-service-recovery-th-peer-reviewed-article-PRBM

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