Dimensional Analysis of Service Fairness on Service Quality and Customer Satisfaction: A Local Municipality study
The recent series of service delivery protests directed at various local municipalities across South Africa, as frequently reported in the media, render it indispensable to examine the underlying association between service fairness, service quality and customer satisfaction within local municipali...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Research and Postgraduate Support Directorate
2023-01-01
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| Series: | African Journal of Inter-Multidisciplinary Studies |
| Subjects: | |
| Online Access: | https://journals.dut.ac.za/index.php/ajims/article/view/1056 |