The relationship between service quality and insurance usage
The study aims to explain the impact of service quality on customer loyalty, satisfaction, and switching behaviors for insurance companies in Saudi Arabia. The study used the descriptive research approach. The questionnaire was developed with the help of reliable and validated constructs taken from...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/39/e3sconf_transsiberia2023_08027.pdf |