Using Text Mining to Explore Acceptance of Zero-Touch Fintech Service Innovation: Internet Word-of-Mouth of R Digital Bank
By using the texts of Internet word-of-mouth, the most popular digital banking services and its users’ perceptions of the usefulness and ease of use of these services were explored. Python was used to capture 2026 valid texts on the Industrial Square Banking Service Edition, covering the period of 2...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2023-06-01
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| Series: | Engineering Proceedings |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2673-4591/38/1/65 |