A Study on Patient Complaint Management in Hospitals Affiliated to Kashan University of Medical Sciences and Approaches for Improvement
Introduction: Complaint is the expression of dissatisfaction with an organization in relation to its products or services. The aim of this study was to investigate the complaint management process in hospitals affiliated to Kashan University of Medical Sciences and to propose solutions for the impro...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Mashhad University of Medical Sciences
2016-07-01
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| Series: | Patient Safety and Quality Improvement Journal |
| Subjects: | |
| Online Access: | http://psj.mums.ac.ir/article_7222_c0d5e55dd392914c8d9d8af07b684a66.pdf |