PREDICTION OF CUSTOMER CHURN FOR ABC MULTISTATE BANK USING MACHINE LEARNING ALGORITHMS

Customer churn is defined as the tendency of customers to cease doing business with a company in a given period. ABC Multistate Bank faces the challenges to hold clients. The purpose of this study is to apply machine learning algorithms to develop the most effective model for predicting bank custome...

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Bibliographic Details
Main Authors: Hui Shan Hon, Khai Wah Khaw, XinYing Chew, Wai Peng Wong
Format: Article
Language:English
Published: UiTM Press 2023-10-01
Series:Malaysian Journal of Computing
Subjects: