A mathematical model for personnel task assignment problem and an application for banking sector
Efficient planning and management of the workforce resources is one of the most essential requirements for the companies operating in the service sector. For banks, a large number of transactions coming to Central Operations Department from the branches or directly from the customers and their aim i...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Balikesir University
2020-04-01
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| Series: | An International Journal of Optimization and Control: Theories & Applications |
| Subjects: | |
| Online Access: | http://www.ijocta.org/index.php/files/article/view/825 |
| _version_ | 1797913324733595648 |
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| author | Kenan Çetin Gülfem Tuzkaya Ozalp Vayvay |
| author_facet | Kenan Çetin Gülfem Tuzkaya Ozalp Vayvay |
| author_sort | Kenan Çetin |
| collection | DOAJ |
| description | Efficient planning and management of the workforce resources is one of the most essential requirements for the companies operating in the service sector. For banks, a large number of transactions coming to Central Operations Department from the branches or directly from the customers and their aim is to provide the best operational service with the highest efficiency with the limited workforce resources in the departments. In this study, a real assignment problem was discussed and the problem was considered as Generalized Assignment Problem. For the solution of the problem, related algorithms were listed and examined in the literature survey section. Then, a two-step method is proposed. First step prioritizes the task coming to the system by considering the customer types, service level agreement (SLA) times, cut-off times, task type. In the second step, a multi-objective mathematical model was developed to assign task to employee groups. A preference based optimization method called Linear Physical Programming (LPP) is used to solve the model. Afterward, proposed model was tested on real banking data. For all the tests, GAMS was used as a solver. Results show that proposed model gave better results compared with current situation. With the proposed solution method, the workloads of the profile groups working above their capacity were transferred to other profile groups with idle capacity. Thus, the capacity utilization rates of the profile groups were more balanced and the minimum capacity utilization rate was calculated as 41%. |
| first_indexed | 2024-04-10T12:10:06Z |
| format | Article |
| id | doaj.art-4f5c509077444881acf60dc495b7533e |
| institution | Directory Open Access Journal |
| issn | 2146-0957 2146-5703 |
| language | English |
| last_indexed | 2024-04-10T12:10:06Z |
| publishDate | 2020-04-01 |
| publisher | Balikesir University |
| record_format | Article |
| series | An International Journal of Optimization and Control: Theories & Applications |
| spelling | doaj.art-4f5c509077444881acf60dc495b7533e2023-02-15T16:16:03ZengBalikesir UniversityAn International Journal of Optimization and Control: Theories & Applications2146-09572146-57032020-04-0110210.11121/ijocta.01.2020.00825A mathematical model for personnel task assignment problem and an application for banking sectorKenan Çetin0Gülfem Tuzkaya1Ozalp Vayvay2R&D Center, Vakıfbank; Marmara UniversityMarmara UniversityMarmara UniversityEfficient planning and management of the workforce resources is one of the most essential requirements for the companies operating in the service sector. For banks, a large number of transactions coming to Central Operations Department from the branches or directly from the customers and their aim is to provide the best operational service with the highest efficiency with the limited workforce resources in the departments. In this study, a real assignment problem was discussed and the problem was considered as Generalized Assignment Problem. For the solution of the problem, related algorithms were listed and examined in the literature survey section. Then, a two-step method is proposed. First step prioritizes the task coming to the system by considering the customer types, service level agreement (SLA) times, cut-off times, task type. In the second step, a multi-objective mathematical model was developed to assign task to employee groups. A preference based optimization method called Linear Physical Programming (LPP) is used to solve the model. Afterward, proposed model was tested on real banking data. For all the tests, GAMS was used as a solver. Results show that proposed model gave better results compared with current situation. With the proposed solution method, the workloads of the profile groups working above their capacity were transferred to other profile groups with idle capacity. Thus, the capacity utilization rates of the profile groups were more balanced and the minimum capacity utilization rate was calculated as 41%.http://www.ijocta.org/index.php/files/article/view/825Generalized Assignment ProblemTask AssignmentAnalytic Hierarchy ProcessPersonnel Scheduling Banking Sector Linear Physical Programming |
| spellingShingle | Kenan Çetin Gülfem Tuzkaya Ozalp Vayvay A mathematical model for personnel task assignment problem and an application for banking sector An International Journal of Optimization and Control: Theories & Applications Generalized Assignment Problem Task Assignment Analytic Hierarchy Process Personnel Scheduling Banking Sector Linear Physical Programming |
| title | A mathematical model for personnel task assignment problem and an application for banking sector |
| title_full | A mathematical model for personnel task assignment problem and an application for banking sector |
| title_fullStr | A mathematical model for personnel task assignment problem and an application for banking sector |
| title_full_unstemmed | A mathematical model for personnel task assignment problem and an application for banking sector |
| title_short | A mathematical model for personnel task assignment problem and an application for banking sector |
| title_sort | mathematical model for personnel task assignment problem and an application for banking sector |
| topic | Generalized Assignment Problem Task Assignment Analytic Hierarchy Process Personnel Scheduling Banking Sector Linear Physical Programming |
| url | http://www.ijocta.org/index.php/files/article/view/825 |
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