Comparative study: TQ and Lean Production ownership models in health services

Objective: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:...

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Main Authors: Natalia Yuri Eiro, Alvair Silveira Torres-Junior
Format: Article
Language:English
Published: Universidade de São Paulo 2015-10-01
Series:Revista Latino-Americana de Enfermagem
Subjects:
Online Access:http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692015000500846&lng=en&tlng=en
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author Natalia Yuri Eiro
Alvair Silveira Torres-Junior
author_facet Natalia Yuri Eiro
Alvair Silveira Torres-Junior
author_sort Natalia Yuri Eiro
collection DOAJ
description Objective: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below.Conclusion: the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.
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spelling doaj.art-512a2bee208b480ca7d113f78f8d65fb2022-12-21T23:55:11ZengUniversidade de São PauloRevista Latino-Americana de Enfermagem1518-83452015-10-0123584685410.1590/0104-1169.0151.2605S0104-11692015000500846Comparative study: TQ and Lean Production ownership models in health servicesNatalia Yuri EiroAlvair Silveira Torres-JuniorObjective: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below.Conclusion: the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692015000500846&lng=en&tlng=enGestión de CalidadAdministración de los Servicios de SaludGestión en SaludMejoramiento de la Calidad
spellingShingle Natalia Yuri Eiro
Alvair Silveira Torres-Junior
Comparative study: TQ and Lean Production ownership models in health services
Revista Latino-Americana de Enfermagem
Gestión de Calidad
Administración de los Servicios de Salud
Gestión en Salud
Mejoramiento de la Calidad
title Comparative study: TQ and Lean Production ownership models in health services
title_full Comparative study: TQ and Lean Production ownership models in health services
title_fullStr Comparative study: TQ and Lean Production ownership models in health services
title_full_unstemmed Comparative study: TQ and Lean Production ownership models in health services
title_short Comparative study: TQ and Lean Production ownership models in health services
title_sort comparative study tq and lean production ownership models in health services
topic Gestión de Calidad
Administración de los Servicios de Salud
Gestión en Salud
Mejoramiento de la Calidad
url http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692015000500846&lng=en&tlng=en
work_keys_str_mv AT nataliayurieiro comparativestudytqandleanproductionownershipmodelsinhealthservices
AT alvairsilveiratorresjunior comparativestudytqandleanproductionownershipmodelsinhealthservices