The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated
The purpose of this study is to examine the impact of Cynicism and organizational commitment on the quality of the offered services to the clients by the counter staves of Ansar bank. In this research, firstly the theoretical model and the theories between the variables were developed and for survey...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
University of Sistan and Baluchestan
2016-05-01
|
| Series: | پژوهش‌های مدیریت عمومی |
| Subjects: | |
| Online Access: | https://jmr.usb.ac.ir/article_2518_fb71b421d0d209b72564539850c53daa.pdf |
| _version_ | 1797904214532292608 |
|---|---|
| author | Akbar Bahmani Mohammad Reza Mahdavi rad Hossein Balouchi |
| author_facet | Akbar Bahmani Mohammad Reza Mahdavi rad Hossein Balouchi |
| author_sort | Akbar Bahmani |
| collection | DOAJ |
| description | The purpose of this study is to examine the impact of Cynicism and organizational commitment on the quality of the offered services to the clients by the counter staves of Ansar bank. In this research, firstly the theoretical model and the theories between the variables were developed and for surveying the research theories the structural equation was used. Ansar bank counter staves of Tehran city are the statistical population. For this research, Therefore, 320 persons is picked based on the Morgan table were selected using simple random sampling. A questionnaire was used to collect the data, whose reliability and validity is assessed by Cronbach's alpha that was (0/9) and confirmatory factor analysis. This conceptual model were examined using structural part called path analysis, and structural equation modeling. The results showed a negative influence of cynicicm on the quality of offered services to the clients. |
| first_indexed | 2024-04-10T09:45:16Z |
| format | Article |
| id | doaj.art-5297179837474cac871a83ddfadd0f3e |
| institution | Directory Open Access Journal |
| issn | 2538-3418 2676-7880 |
| language | fas |
| last_indexed | 2024-04-10T09:45:16Z |
| publishDate | 2016-05-01 |
| publisher | University of Sistan and Baluchestan |
| record_format | Article |
| series | پژوهش‌های مدیریت عمومی |
| spelling | doaj.art-5297179837474cac871a83ddfadd0f3e2023-02-17T05:28:44ZfasUniversity of Sistan and Baluchestanپژوهش‌های مدیریت عمومی2538-34182676-78802016-05-0193116118510.22111/jmr.2016.25182518The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment ModeratedAkbar Bahmani0Mohammad Reza Mahdavi rad1Hossein Balouchi2استادیار گروه مدیریت دولتی، دانشگاه پیام نور، تهران، ایرانمدیر تحقیقات بازاریابی بانک انصاردانشجو دکتری مدیریت بازرگانی (بازاریابی بین‌الملل)، دانشگاه سمنانThe purpose of this study is to examine the impact of Cynicism and organizational commitment on the quality of the offered services to the clients by the counter staves of Ansar bank. In this research, firstly the theoretical model and the theories between the variables were developed and for surveying the research theories the structural equation was used. Ansar bank counter staves of Tehran city are the statistical population. For this research, Therefore, 320 persons is picked based on the Morgan table were selected using simple random sampling. A questionnaire was used to collect the data, whose reliability and validity is assessed by Cronbach's alpha that was (0/9) and confirmatory factor analysis. This conceptual model were examined using structural part called path analysis, and structural equation modeling. The results showed a negative influence of cynicicm on the quality of offered services to the clients.https://jmr.usb.ac.ir/article_2518_fb71b421d0d209b72564539850c53daa.pdfservices qualitycynicismorganizational commitmentstructural equation |
| spellingShingle | Akbar Bahmani Mohammad Reza Mahdavi rad Hossein Balouchi The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated پژوهش‌های مدیریت عمومی services quality cynicism organizational commitment structural equation |
| title | The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated |
| title_full | The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated |
| title_fullStr | The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated |
| title_full_unstemmed | The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated |
| title_short | The Effect of Organizational Cynicism on the Quality of the Offered Services with Organizational Commitment Moderated |
| title_sort | effect of organizational cynicism on the quality of the offered services with organizational commitment moderated |
| topic | services quality cynicism organizational commitment structural equation |
| url | https://jmr.usb.ac.ir/article_2518_fb71b421d0d209b72564539850c53daa.pdf |
| work_keys_str_mv | AT akbarbahmani theeffectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated AT mohammadrezamahdavirad theeffectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated AT hosseinbalouchi theeffectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated AT akbarbahmani effectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated AT mohammadrezamahdavirad effectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated AT hosseinbalouchi effectoforganizationalcynicismonthequalityoftheofferedserviceswithorganizationalcommitmentmoderated |