User Satisfaction with Computer-Based Test (CBT): The Mediating Role of CBT Centre Service Satisfaction
User satisfaction with most goods and services in the information system (IS) has been well studied. However, there appears to be little research on examinees' satisfaction with facilities and services provided at computer-based test (CBT) centres, particularly when the centres are equ...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
ASLERD
2022-11-01
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| Series: | Interaction Design and Architecture(s) |
| Online Access: | http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=102&link=54_11_abstract |