Emotion Recognition Method for Call/Contact Centre Systems
Nowadays, one of the important aspects of research on call/contact centre (CC) systems is how to automate their operations. Process automation is influenced by the continuous development in the implementation of virtual assistants. The effectiveness of virtual assistants depends on numerous factors....
| Main Authors: | , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2022-10-01
|
| Series: | Applied Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3417/12/21/10951 |