SERVICE QUALITY RELEVANT ATTRIBUTES TOWARDS A FUTURE EXCELLENCE-BASED FITNESS CENTRE CLASSIFICATION IN RIO DE JANEIRO
A survey focused on 34 specific attributes of service quality in fitness centres was applied to 657 fitness centre clients in the city of Rio de Janeiro, following a stratified sampling process. The article aims to identify the most relevant attributes of service quality, from clients' perspect...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2022-09-01
|
| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v16-n3/18.pdf |