Analysis of Empathic Dialogue in Actual Doctor-Patient Calls and Implications for Design of Embodied Conversational Agents
Embodied Conversational Agents (ECAs) are virtual agents that exhibit humanlike verbal and non-verbal behaviours. When it comes to eHealth, ECAs can provide vital support to patients by being more reachable. In order to make ECAs more effective, humanlike empathy expressed during conversation throug...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Accademia University Press
2021-12-01
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| Series: | IJCoL |
| Online Access: | http://journals.openedition.org/ijcol/862 |