PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade Federal de Santa Catarina
2018-01-01
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| Series: | Revista Gestão Universitária na América Latina |
| Subjects: | |
| Online Access: | http://www.redalyc.org/articulo.oa?id=319355896001 |