PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Spanish |
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Universidade Federal de Santa Catarina
2018-01-01
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| Series: | Revista Gestão Universitária na América Latina |
| Subjects: | |
| Online Access: | http://www.redalyc.org/articulo.oa?id=319355896001 |
| _version_ | 1797656573598760960 |
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| author | Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho |
| author_facet | Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho |
| author_sort | Rafaele Matte Wojahn |
| collection | DOAJ |
| description | This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was students of primary education, secondary education, higher education, specialization and graduate studies. The sample is composed by 458 students. Data were analyzed using multiple linear regressions. Model’s reliability tests showed index above of expected, proving of being an efficient model to assess the satisfaction about service quality in teaching by students. However, the analysis carried out by means of multiple linear regression showed that the model explains 81% overall satisfaction about service quality in teaching and also that the dimensions related to social capital were excluded from the model due to the lack of significance. The dimension that most explain the satisfaction of students about service quality is the teaching method (66,4%). |
| first_indexed | 2024-03-11T17:31:34Z |
| format | Article |
| id | doaj.art-547098b35eaf43dabf82a0c0080a0580 |
| institution | Directory Open Access Journal |
| issn | 1983-4535 |
| language | Spanish |
| last_indexed | 2024-03-11T17:31:34Z |
| publishDate | 2018-01-01 |
| publisher | Universidade Federal de Santa Catarina |
| record_format | Article |
| series | Revista Gestão Universitária na América Latina |
| spelling | doaj.art-547098b35eaf43dabf82a0c0080a05802023-10-18T21:28:47ZspaUniversidade Federal de Santa CatarinaRevista Gestão Universitária na América Latina1983-45352018-01-01111123https://doi.org/10.5007/1983-4535.2018v11n1p1PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINORafaele Matte WojahnSheila Patrícia RamosLuciano Castro de CarvalhoThis study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was students of primary education, secondary education, higher education, specialization and graduate studies. The sample is composed by 458 students. Data were analyzed using multiple linear regressions. Model’s reliability tests showed index above of expected, proving of being an efficient model to assess the satisfaction about service quality in teaching by students. However, the analysis carried out by means of multiple linear regression showed that the model explains 81% overall satisfaction about service quality in teaching and also that the dimensions related to social capital were excluded from the model due to the lack of significance. The dimension that most explain the satisfaction of students about service quality is the teaching method (66,4%).http://www.redalyc.org/articulo.oa?id=319355896001satisfactionqualityeducation |
| spellingShingle | Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO Revista Gestão Universitária na América Latina satisfaction quality education |
| title | PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO |
| title_full | PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO |
| title_fullStr | PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO |
| title_full_unstemmed | PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO |
| title_short | PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO |
| title_sort | proposta de modelo para avaliacao da satisfacao com a qualidade do ensino |
| topic | satisfaction quality education |
| url | http://www.redalyc.org/articulo.oa?id=319355896001 |
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