PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO

PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO

This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...

Full description

Bibliographic Details
Main Authors: Rafaele Matte Wojahn, Sheila Patrícia Ramos, Luciano Castro de Carvalho
Format: Article
Language:Spanish
Published: Universidade Federal de Santa Catarina 2018-01-01
Series:Revista Gestão Universitária na América Latina
Subjects:
satisfaction
quality
education
Online Access:http://www.redalyc.org/articulo.oa?id=319355896001

Similar Items

Similar Items