Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency)
This study discusses the measurement of the quality of motor vehicle tax of information system services at the SAMSAT Kolaka office using the servqual method by emphasizing the five dimensions of servqual namely Tangibles, Reliability, Responsiveness, Assurance and empathy. This study aims to unders...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Universitas Nusantara PGRI Kediri
2020-08-01
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Series: | Intensif: Jurnal Ilmiah Penelitian Teknologi dan Penerapan Sistem Informasi |
Subjects: | |
Online Access: | https://ojs.unpkediri.ac.id/index.php/intensif/article/view/13707 |