The Influence of Emotional Labor of Service Employees on Customer Service Misbehavior and Repurchase Intention: The Role of Face

The Influence of Emotional Labor of Service Employees on Customer Service Misbehavior and Repurchase Intention: The Role of Face

Yanyan Yang,1 Yao Qin,2 Ziyi Wang,3 Angyu Sun4 1School of Business Administration, Jiangxi University of Finance and Economics, Nanchang, Jiangxi, People’s Republic of China; 2School of Business, Macau University of Science and Technology, Macau, People’s Republic of China; 3School of Business Admin...

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Bibliographic Details
Main Authors: Yang Y, Qin Y, Wang Z, Sun A
Format: Article
Language:English
Published: Dove Medical Press 2023-04-01
Series:Psychology Research and Behavior Management
Subjects:
emotional labor
customer perceived face threat
face threat sensitivity
customer misbehavior
repurchase intention
Online Access:https://www.dovepress.com/the-influence-of-emotional-labor-of-service-employees-on-customer-serv-peer-reviewed-fulltext-article-PRBM

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https://www.dovepress.com/the-influence-of-emotional-labor-of-service-employees-on-customer-serv-peer-reviewed-fulltext-article-PRBM

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