A study of employee acceptance of artificial intelligence technology
Purpose – This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service. Design/methodology/approach – This study collected 454 Korean employees through online survey methods and used hie...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2021-09-01
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| Series: | European Journal of Management and Business Economics |
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| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/EJMBE-06-2020-0158/full/pdf |