Artificial Intelligence (AI): The New Look of Customer Service in a Cybersecurity World
Cybersecurity leaders are not adequately developed to guide the re-engineering of quality customer service (QCS) workflows, designed with automation and AI, that interrelate with people through customers' perceptions. Realizing re-engineering processes should be a team effort with well-versed l...
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| Format: | Article |
| Language: | English |
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Sciendo
2022-12-01
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| Series: | Scientific Bulletin |
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| Online Access: | https://doi.org/10.2478/bsaft-2022-0010 |