Artificial Intelligence (AI): The New Look of Customer Service in a Cybersecurity World
Cybersecurity leaders are not adequately developed to guide the re-engineering of quality customer service (QCS) workflows, designed with automation and AI, that interrelate with people through customers' perceptions. Realizing re-engineering processes should be a team effort with well-versed l...
Main Author: | Burton Sharon L. |
---|---|
Format: | Article |
Language: | English |
Published: |
Sciendo
2022-12-01
|
Series: | Scientific Bulletin |
Subjects: | |
Online Access: | https://doi.org/10.2478/bsaft-2022-0010 |
Similar Items
-
The role of the Cybersecurity Strategy of the Republic of Poland in ensuring cybersecurity
by: Mirosław Karpiuk, et al.
Published: (2023-09-01) -
Cybersecurity for AI Systems: A Survey
by: Raghvinder S. Sangwan, et al.
Published: (2023-05-01) -
Measurement of the Cybersecurity Strategy Effectiveness with a Scorecard Based On Risk Analysis
by: Özlem GÖRKAN EVRE, et al.
Published: (2023-12-01) -
Effect of AI: The Future Landscape of National Cybersecurity Strategies
by: Geunhye Kim, et al.
Published: (2024-01-01) -
Integrated cybersecurity for metaverse systems operating with artificial intelligence, blockchains, and cloud computing
by: Petar Radanliev, et al.
Published: (2024-04-01)