Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management
The paper studies user-generated evaluations of hotels in three types of destinations in Slovenia (skiing, sea and spa). Using a broad dataset of user-generated evaluations for 28 different hotels and a combination of text mining and standard statistical methods we show how this data provides rich d...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Split, Faculty of Economics
2018-01-01
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| Series: | Management : Journal of Contemporary Management Issues |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/297850 |
| _version_ | 1797207674061848576 |
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| author | Uroš Godnov Tjaša Redek |
| author_facet | Uroš Godnov Tjaša Redek |
| author_sort | Uroš Godnov |
| collection | DOAJ |
| description | The paper studies user-generated evaluations of hotels in three types of destinations in Slovenia (skiing, sea and spa). Using a broad dataset of user-generated evaluations for 28 different hotels and a combination of text mining and standard statistical methods we show how this data provides rich decision-making information. Although numerical evaluations of different destination types can hardly be directly compared due to different guest structure, the results show that guests in general evaluate in their texts primarily the “basics” (room, food/drink, staff). Using a combination of sentiment and novel aspect-based sentiment, hotels can monitor their competitiveness in time, across different types or brands, and use content analysis to further determine sources of competitive advantages in order to enhance performance. The article is the first comprehensive evaluation of Slovenian tourism using on-line peer reviews and provides a toolkit for similar applied analyses. |
| first_indexed | 2024-04-24T09:26:39Z |
| format | Article |
| id | doaj.art-568d88b7ec87451184f0efe6eb0ec233 |
| institution | Directory Open Access Journal |
| issn | 1331-0194 1846-3363 |
| language | English |
| last_indexed | 2024-04-24T09:26:39Z |
| publishDate | 2018-01-01 |
| publisher | University of Split, Faculty of Economics |
| record_format | Article |
| series | Management : Journal of Contemporary Management Issues |
| spelling | doaj.art-568d88b7ec87451184f0efe6eb0ec2332024-04-15T14:51:37ZengUniversity of Split, Faculty of EconomicsManagement : Journal of Contemporary Management Issues1331-01941846-33632018-01-01231295710.30924/mjcmi/2018.23.1.29Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ managementUroš Godnov0Tjaša Redek1University of Primorska, Faculty of Management, Koper, SloveniaUniversity of Ljubljana, Faculty of Economics, Ljubljana, SloveniaThe paper studies user-generated evaluations of hotels in three types of destinations in Slovenia (skiing, sea and spa). Using a broad dataset of user-generated evaluations for 28 different hotels and a combination of text mining and standard statistical methods we show how this data provides rich decision-making information. Although numerical evaluations of different destination types can hardly be directly compared due to different guest structure, the results show that guests in general evaluate in their texts primarily the “basics” (room, food/drink, staff). Using a combination of sentiment and novel aspect-based sentiment, hotels can monitor their competitiveness in time, across different types or brands, and use content analysis to further determine sources of competitive advantages in order to enhance performance. The article is the first comprehensive evaluation of Slovenian tourism using on-line peer reviews and provides a toolkit for similar applied analyses.https://hrcak.srce.hr/file/297850tourismSloveniauser-generated contentcomputational linguistics |
| spellingShingle | Uroš Godnov Tjaša Redek Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management Management : Journal of Contemporary Management Issues tourism Slovenia user-generated content computational linguistics |
| title | Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management |
| title_full | Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management |
| title_fullStr | Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management |
| title_full_unstemmed | Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management |
| title_short | Good food, clean rooms and friendly staff: Implications of user-generated content for Slovenian skiing, sea and spa hotels’ management |
| title_sort | good food clean rooms and friendly staff implications of user generated content for slovenian skiing sea and spa hotels management |
| topic | tourism Slovenia user-generated content computational linguistics |
| url | https://hrcak.srce.hr/file/297850 |
| work_keys_str_mv | AT urosgodnov goodfoodcleanroomsandfriendlystaffimplicationsofusergeneratedcontentforslovenianskiingseaandspahotelsmanagement AT tjasaredek goodfoodcleanroomsandfriendlystaffimplicationsofusergeneratedcontentforslovenianskiingseaandspahotelsmanagement |