A Survey On Sutdying The Factors Affecting CRM Implementation In Insurance Corporates

Today the strong relationship with customers is the most important factor in successfulness of any business. Hence, the concept of customer relationship management, which means the effort to create and deliver value to customers, has been highly considered. This study seeks to examine the factors af...

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Bibliographic Details
Format: Article
Language:fas
Published: University of Sistan and Baluchestan 2011-06-01
Series:پژوهش‌های مدیریت عمومی
Subjects:
Online Access:https://jmr.usb.ac.ir/article_644_903c1abfe16a2d2edaaaccfe22d46291.pdf