Improving Responsiveness to Patient Phone Calls

Improving Responsiveness to Patient Phone Calls

Optimal patient-physician communication in the outpatient clinical setting is critical for safe and effective patient care. Keeping track of multiple patient telephone messages can be difficult and hazardous if a structured system is not in place. A multidisciplinary group at Hershey Medical Center...

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Bibliographic Details
Main Authors: Lisa K O’Brien DO, Patricia Drobnick RN, CNOR, Mary Gehman RN, Christopher Hollenbeak PhD, Mark R Iantosca MD, FAANS, Sherri Luchs RN, BSN, MHA, Maureen Manning RN, MSN, Susan K Palm BSN, BA, RN, CRRN, John Potochny MD, Angela Ritzman, Jennie Tetro-Viozzi, Mary Trauger RN, BS, C-SSBB, April D Armstrong MD, MSc, FRCSC
Format: Article
Language:English
Published: SAGE Publishing 2017-09-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373517706611

Internet

https://doi.org/10.1177/2374373517706611

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