Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers: a pilot study of communication behaviours

Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers: a pilot study of communication behaviours

Abstract Background Calls to emergency medical lines are an essential component in the chain of survival. Operators make critical decisions based on information they elicit from callers. Although smooth cooperation is necessary, the field lacks evidence-based guidelines for how to achieve it while a...

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Bibliographic Details
Main Authors: Jennifer Gerwing, Jon Erik Steen-Hansen, Trond Mjaaland, Bård Fossli Jensen, Olav Eielsen, Owen Matthew Truscott Thomas, Pål Gulbrandsen
Format: Article
Language:English
Published: BMC 2021-07-01
Series:Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Subjects:
Emergency medical services dispatch
Emergency medical communication Centre
Emergency calls
Communication
Communication training
Empathy
Online Access:https://doi.org/10.1186/s13049-021-00917-y

Internet

https://doi.org/10.1186/s13049-021-00917-y

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