Reengineering the Communication Process to Reduce Patient No-Show Rates in Hospital Outpatient Clinics
Background: Patient “no-shows” cause significant concern for healthcare organizations as it affects continuity of care provided to the patient, quality of care, waiting times for new patients, and wastes clinic resources. This project aimed to reduce the rate of no-shows in a general pediatric clini...
Main Authors: | , , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Innovative Healthcare Institute
2019-02-01
|
Series: | Global Journal on Quality and Safety in Healthcare |
Subjects: | |
Online Access: | https://jqsh.org/doi/pdf/10.4103/JQSH.JQSH_17_18 |