Reengineering the Communication Process to Reduce Patient No-Show Rates in Hospital Outpatient Clinics

Reengineering the Communication Process to Reduce Patient No-Show Rates in Hospital Outpatient Clinics

Background: Patient “no-shows” cause significant concern for healthcare organizations as it affects continuity of care provided to the patient, quality of care, waiting times for new patients, and wastes clinic resources. This project aimed to reduce the rate of no-shows in a general pediatric clini...

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Bibliographic Details
Main Authors: Mastourah D. Al Shammari, Talal Al Harbi, Abdulmohsen Al Saawi, Khaled Al-Surimi
Format: Article
Language:English
Published: Innovative Healthcare Institute 2019-02-01
Series:Global Journal on Quality and Safety in Healthcare
Subjects:
appointment reminder
information technology
no-show
patient communication
communication process
text message
Online Access:https://jqsh.org/doi/pdf/10.4103/JQSH.JQSH_17_18

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