ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH MENGGUNAKAN MODEL CARTER DI BPRS AMANAH UMMAH LEUWILIANG BOGOR

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH MENGGUNAKAN MODEL CARTER DI BPRS AMANAH UMMAH LEUWILIANG BOGOR

<p><strong>Abstract: </strong>The purpose of this study is to determine the effect of frontliner service quality on satisfaction in BPRS Amanah Ummah Leuwiliang Bogor. Measurement of service quality is done by adaptation of CARTER model. CARTER is a model based on the SERVQUAL dime...

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Bibliographic Details
Main Authors: Siti Amelia Aldila, H Ibdalsyah
Format: Article
Language:Indonesian
Published: State Institute of Islamic Studies (IAIN) Tulungagung 2018-04-01
Series:An-Nisbah: Jurnal Ekonomi Syariah
Subjects:
CARTER Model, Compliance, Service Quality, Customer Satisfaction Model CARTER, Compliance, Kualitas Pelayanan, Kepuasan Nasabah
Online Access:http://ejournal.iain-tulungagung.ac.id/index.php/nisbah/article/view/931

Internet

http://ejournal.iain-tulungagung.ac.id/index.php/nisbah/article/view/931

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