Transforming Customer Digital Footprints into Decision Enablers in Hospitality

Transforming Customer Digital Footprints into Decision Enablers in Hospitality

The proliferation of online hotel review platforms has prompted decision-makers in the hospitality sector to acknowledge the significance of extracting valuable information from this vast source. While contemporary research has primarily focused on extracting sentiment and discussion topics from onl...

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Bibliographic Details
Main Authors: Achini Adikari, Su Nguyen, Rashmika Nawaratne, Daswin De Silva, Damminda Alahakoon
Format: Article
Language:English
Published: MDPI AG 2024-04-01
Series:Applied Sciences
Subjects:
social media analytics
GuidedLDA
emotion modelling
unsupervised learning
decision support
online reviews
Online Access:https://www.mdpi.com/2076-3417/14/7/3114

Internet

https://www.mdpi.com/2076-3417/14/7/3114

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