Methodology for the development of key performance indicators and customer satisfaction for the transformation strategy of the industrial complex
The article is devoted to the formation of key performance indicators (KPI) and customer satisfaction (CPI) for evaluating the implementation of strategies for the transformation of industrial complexes in the digital economy. The content of the KPI and CPI of the strategy for the transformation of...
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2021-09-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/2985 |