COLLABORATION MANAGEMENT FOR SUBJECTS OF EDUCATIONAL ACTIVITY IN INFORMATION-EDUCATIONAL SPACE

COLLABORATION MANAGEMENT FOR SUBJECTS OF EDUCATIONAL ACTIVITY IN INFORMATION-EDUCATIONAL SPACE

This article presents a conception of collaboration of main actors in information-educational space, based on service level management process from the library of best practices ITIL, composition and procedure of information interchange between actors, responsibility of each actor, metrics and key p...

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Bibliographic Details
Main Authors: Yury F. Telnov, Ekaterina V. Pavlova, Alla A. Protasova
Format: Article
Language:English
Published: Plekhanov Russian University of Economics 2016-05-01
Series:Открытое образование (Москва)
Subjects:
информационно-образовательное пространство (иоп)
сервис
ит-услуга
сервисный подход
itil
itsm
организация взаимодействия
регламент взаимодействия
стек интероперабельности eif
процесс управления уровнем услуг
соглашение об уровне услуг (sla)
операционное соглашение (ola)
внешний договор (uc)
Online Access:https://openedu.rea.ru/jour/article/view/62

Internet

https://openedu.rea.ru/jour/article/view/62

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