A Quality Tool box for the Hospitality Industry
The objective of this article is to provide a description of quality in services, methods of evaluation and the use of Ishikawa’s basic quality tools for diagnosing quality related problems specifically for the hospitality sector. The methodology used to develop this article is based on a l...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2016-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_27_vol_5__1_.pdf
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